1. Your seller and these Terms
Buildr is operated by YNET PLUS INC., a Canadian corporation ("Buildr", "we", "us", "our"). You buy the goods from YNET PLUS INC., which takes payment and is responsible for your sales contract, your receipt, and any refund it owes you.
- Email: hi@buildr.to · Telephone: +1 437 525 3828
- Mailing address: 201 Millway Ave #28, Concord, ON L4K 5K8, Canada (not the pickup location)
These Terms cover the Buildr app and web app, accounts, and purchases made through them. The configuration, price, pickup details, and any specific conditions shown in your order and accepted by you form part of your sales contract. A purchase-order reference is for your records; it does not import another set of terms unless we agree in writing.
2. Trade accounts, eligibility, and mandatory rights
Buildr is for trade customers buying for business purposes. To open an account or place an order you must be at least 18 and have authority to make the purchase for the business you represent. Give accurate details and protect access to your phone and account.
Nothing in these Terms excludes or limits a right, warranty, remedy, or liability that applicable law does not allow us to exclude or limit. If you are legally a consumer, applicable consumer protections prevail over any inconsistent wording; a phone number, a business label, or a checkbox does not by itself decide your legal status.
3. Door specifications and ordering
You choose the material, panel count, edge, colour, dimensions, and quantity. Before paying, review the complete configuration, the units of measurement, the price, tax, pickup information, and the cancellation terms, and correct any error.
You are responsible for the measurements and specifications you supply, including confirming the opening, clearances, and intended installation. Our responsibility for manufacturing and order-processing errors is separate. The scope of what is included is what your order shows. The current service is pickup only; delivery and installation are not included. Images are illustrative; the goods must match the agreed description and specifications and applicable quality obligations.
4. When an order is accepted
Submitting an order and completing payment sends us your purchase request. A payment receipt acknowledges the payment; it is not by itself confirmation that fabrication has been accepted.
We accept the order when we send an Order accepted confirmation identifying the agreed goods and pickup arrangements, normally within one business day. If we cannot accept or fulfil your request — for example because it cannot be placed with the fabricator — we tell you and return the payment for the affected goods, including tax. We never substitute goods or change the price or specifications without your agreement. Your order record in the app is your copy of the agreement.
5. Prices, tax, and payment
Prices and payments are in Canadian dollars. Checkout shows the itemised price, applicable tax, and the total you authorise before you pay. No delivery charge applies to pickup.
GST/HST is charged where applicable under law, and our receipt identifies any GST/HST collected together with our registration number.
Stripe processes payments for Buildr. You authorise the total shown at checkout; Buildr handles order and refund questions; your card issuer's terms also apply. These Terms do not restrict a statutory payment-dispute or chargeback right, and do not offer credit, financing, or deferred payment terms.
6. Fabrication and pickup
York Home Products Inc. in Concord, Ontario fabricates the goods and hands them over at pickup for Buildr as our independent supplier. Your contract remains with YNET PLUS INC.; you never need to deal with our supplier to enforce your rights against us.
Your order shows the pickup location and the estimated or agreed pickup date. Wait for the ready-for-pickup message before travelling. We communicate material changes and explain your options; calling a date an estimate does not remove any cancellation right the law gives you for late supply.
Bring your order reference. If someone collects on your behalf, contact us first so we can authorise them; we may reasonably verify the collector's identity without asking for copies of identity documents.
Inspect the goods at pickup where reasonably possible and report visible damage, missing parts, or a specification mismatch. A pickup acknowledgement records collection; it does not waive a claim about a hidden defect or a non-waivable right.
Ownership and risk of loss pass to you when the fully paid goods are handed to you or your authorised collector. Buildr remains responsible for pre-handover damage and for its own breaches. You arrange suitable transport and installation after pickup.
7. Cancellations, changes, and refunds
These rules cover a change of mind or a customer-requested change. The rules for faulty goods, our failure to supply, and mandatory legal rights continue to apply regardless.
To cancel or change an order, email hi@buildr.to with your order reference (subject "Cancellation request — [order reference]") or use the other channels on our Support page. We assess production status as of the time your request reaches our support channel, not the time someone reads it.
| Production status when we receive your request | Policy |
|---|---|
| Fabrication has not started | Full refund of the affected goods and tax. A change needs a revised configuration and price that you accept. |
| Fabrication has started but the goods are incomplete | We stop avoidable work. You may cancel; we may deduct reasonable, documented, non-recoverable fabrication and specially committed material costs incurred before your request, net of avoided costs and recoveries, never more than the agreed price of the affected goods. We refund the rest and adjust tax as the law requires. A change may need paid remanufacture on a separate quote you accept. |
| The correctly made custom goods are complete | No change-of-mind returns. We may agree an exception in writing. Defect, incorrect-supply, and statutory remedies are unaffected. |
| Buildr cannot place or fulfil the order, or cancels without a customer breach | Full refund of the affected payment and tax. |
"Fabrication has started" means the fabricator has begun physical manufacture specifically for your order, such as cutting or machining its material. Charging your card, sending the order to the fabricator, or an internal status change does not by itself mean fabrication has started.
We explain any deduction; there is no undisclosed restocking or processing penalty. Refunds go back to the original payment method through Stripe, initiated within five business days after the refund entitlement and amount are determined, or sooner where the law requires; your bank may take additional time to show it.
8. Defects and incorrect goods
Contact Buildr promptly if goods are damaged, defective, incomplete, or different from your order, with the order reference, a description, and photographs if you have them. Do not install goods you reasonably believe are unsafe; keep them for assessment. We assess the issue and provide the repair, replacement, refund, or other remedy required by the contract or applicable law. Do not return goods to the fabricator without arranging it through Buildr unless the law entitles you to.
We are not responsible for a mismatch caused solely by incorrect measurements or specifications you supplied where the goods were correctly made to your order, except to the extent the law provides otherwise. This does not exclude our responsibility for our own advice, data-entry or processing errors, defective goods, or a failure to follow the agreed specifications.
No separate manufacturer's warranty is offered with the goods. Buildr's obligations as seller and your mandatory rights under applicable law apply in full.
9. Using Buildr
Use Buildr lawfully and only with information you are entitled to provide. Do not impersonate another customer, misuse sign-in codes, attempt unauthorised access, or interfere with the service; tell us if you believe your account has been compromised. We may reasonably restrict access to address misuse, a security incident, or a legal requirement, explaining the restriction where practicable and keeping a way to reach support. A restriction never removes our obligations for an accepted order or a refund already due.
Our content and software remain ours or our licensors'; you may use them to access the service and manage purchases. The iOS app's software licence is Apple's Standard EULA (apple.com/legal/internet-services/itunes/dev/stdeula/). These Terms separately govern Buildr accounts, the web app, and the sale of goods. Apple is neither the seller nor the fabricator.
10. Privacy, messages, and account deletion
Our Privacy Policy (app.buildr.to/privacy) explains the information used for accounts, payment, fabrication, pickup, and support. We send requested sign-in codes and order communications; push notifications and Face ID are optional; any future marketing program will have its own consent.
You can delete your account in the app's settings. Deletion does not cancel an order or erase rights and obligations from a past purchase; contact us to arrange support for an outstanding order after deletion. We retain limited records as the Privacy Policy describes.
11. Liability
For a purchase made for business purposes, and only to the extent the law permits, neither party is liable to the other for indirect or consequential loss arising from the purchase, including lost profit or business interruption. This does not apply to fraud or wilful misconduct, to death or personal injury caused by negligence, or to any liability that cannot lawfully be excluded, and it does not reduce a payment, refund, repair, replacement, or other express obligation under these Terms. It does not apply to a legally protected consumer.
12. Disputes and governing law
These Terms and Buildr's sales contracts are governed by the laws of Ontario and the federal laws of Canada applicable there. Subject to any mandatory right to another forum, disputes may be brought in the courts of Ontario. Please contact us first so we can try to resolve a problem; this is encouraged, not a condition of a legal remedy. These Terms require no arbitration, waive no class-proceeding right, shorten no limitation period, and do not restrict access to a regulator or small-claims process.
13. Changes and general provisions
The Terms accepted for an order continue to govern that order unless you agree to a lawful change. We may update the Terms for future use or purchases by publishing the revised version and giving notice or requesting agreement where required; an update never removes an accrued right. If a provision is unenforceable, the rest continues to apply; a failure to enforce a provision does not waive it; mandatory law prevails over any inconsistent provision.